Home / Education / Massage shouldn't be something you have to endure
WellnessMassage shouldn't be something you have to endure
Your feedback belongs in the treatment. What to say, and when, so a massage is comfortable rather than something to get through.
By Excelsior Integrative Massage Therapy and Wellness, CASL partner · September 11, 2026 · 3 minute read
Have you ever stayed quiet during a massage because you thought the pressure was supposed to hurt? Or struggled to lie comfortably because you did not want to interrupt?
One practical thing we want older adults to know is this: your feedback belongs in the treatment. You do not have to earn the benefits of massage by putting up with discomfort.
Start with what matters to you. Before treatment, tell your registered massage therapist what you hope will feel easier. Perhaps your neck feels stiff when you turn to talk to someone, your shoulders bother you while getting dressed, or you simply want time to relax. These everyday details help guide the conversation. You do not need to know which muscle is involved or arrive with the right words.
Also mention previous massage experiences. If you felt sore for several days, disliked a particular technique or found a position uncomfortable, that is useful information for planning this visit.
Share health changes, even if they seem unrelated. Tell your therapist about your health conditions, medications, recent surgery or falls, and any changes since your last appointment. Mention concerns such as osteoporosis, easy bruising, fragile skin or reduced sensation. Your therapist needs this to decide what is appropriate and whether treatment should be adjusted or postponed. Bring a medication list if remembering everything is difficult.
Massage should not delay medical assessment of a new or unexplained problem. You do not need to decide by yourself whether a symptom is just muscular.
Get comfortable before treatment begins. Lying face down is not a requirement for every massage. Depending on your needs, options may include lying on your side, lying on your back with support, or being treated while seated. Ask about pillows, extra covering or a different position. Let the clinic know beforehand if stairs, transfers or getting onto a treatment table may be difficult, so there is time to discuss suitable arrangements.
You can also ask about working on fewer areas or choosing a shorter appointment. A full body massage is an option, not an obligation.
Speak up before you start bracing. Pressure preferences vary, and age alone does not tell a therapist what will feel right. There is no need to pursue the deepest pressure you can tolerate. If you are holding your breath, tightening up, pulling away or waiting for a technique to end, say something. "Could you use less pressure?" or "That position is uncomfortable" is enough. Report sharp, burning or electrical sensations promptly.
Your therapist should check in, but you never need to wait to be asked. In Ontario, you can ask for assessment or treatment to be changed or stopped at any time. Agreeing at the beginning does not remove that choice.
Family can help without taking over. If you want someone to accompany you, they can help remember questions, explain access needs or share information with your permission. Your therapist should still speak directly with you and involve you in decisions as much as possible.
Afterward, notice how you feel during ordinary activities and share that feedback before another treatment. Do not assume that a difficult recovery means the massage worked especially well.
At your next appointment, try starting with one sentence: here is what would make this treatment more comfortable for me. You are not being difficult. You are helping your therapist care for you.
Articles on the CASL blog are general information, written in plain language for seniors and families in Toronto and the GTA. They are not a substitute for advice about your own situation. Posts by partner businesses are their own work, lightly edited by CASL. Want to write one? Partners can email info@thecasl.ca with the subject "Blog post".